Shipping, Returns & Refund Policy
We want you to enjoy your organic tea ritual with total confidence. Here is our complete, transparent policy covering delivery across the UAE, our 7-day return guarantee, and order cancellations.
Free Shipping Threshold:
- Orders of AED 100 or more: 100% Free Standard Shipping across the entire UAE.
- Orders below AED 100: A flat delivery charge of AED 15 applies at checkout.
Delivery Timelines (UAE):
- Dubai, Abu Dhabi & Sharjah: 1 to 2 business days.
- Ajman, RAK, Fujairah & UAQ: 2 to 3 business days.
- Same-Day Dispatch: Orders placed before 12:00 PM (GST) Sunday through Friday are dispatched on the same day.
Payment Methods:
- We accept all major Credit/Debit cards (Visa, MasterCard), Apple Pay, and Cash on Delivery (COD) across the UAE.
Order Tracking:
- Once dispatched, you will receive an email and SMS containing your live courier tracking link to monitor delivery status.
As per our product FAQ and commitment to freshness, we offer a 7-Day Return Guarantee from the date your order is delivered.
Because tea is an edible agricultural product, items must meet the following hygienic requirements:
- Sealed Foil Pouch Intact: The inner sealed protective foil pouch must remain unopened and untampered.
- Original Packaging: Outer tin or box must be included in clean, resalable condition with all labels intact.
- Timeframe: Return or exchange requests must be initiated within 7 days of delivery.
- Proof of Purchase: Your order confirmation number, receipt, or registered email address.
Note: Opened tea pouches cannot be returned due to food safety and hygiene regulations.
Step 1: Contact Customer Support
- Email us at support@teamore.co or message our Live Chat with your Order Number and reason for return.
- Our team will review your request and provide return authorization within 24 hours.
Step 2: Pack Securely
- Repackage the unopened product securely in its original shipping box or a safe padded mailer.
Step 3: Return Shipping & Costs
- Damaged, Defective or Incorrect Items: Teamore arranges a free courier pickup at no cost to you.
- Change of Mind / Preference: Return courier fee (AED 15–20) is the responsibility of the customer, or you can drop it off at our authorized dispatch center.
Before Dispatch: You may cancel your order free of charge at any time before it leaves our fulfillment facility (typically within 12–24 hours of placing the order).
How to Cancel:
- Email support@teamore.co immediately with subject: "URGENT: Order Cancellation #[OrderNumber]".
- Or message our Live WhatsApp / Live Chat during business hours (9:00 AM – 6:00 PM GST).
After Dispatch: If your order has already shipped, it cannot be recalled en route. You may simply receive the package and follow our 7-day unopened return process.
Approval: Once our warehouse receives and inspects your returned package (within 2 business days of arrival), you will receive an email confirmation.
Refund Timeline:
- Credit/Debit Card & Apple Pay: Refunds are credited back to your original payment card within 5 to 7 business days.
- Cash on Delivery (COD) Orders: Refunds are issued via UAE bank transfer or Teamore digital store credit, depending on your preference.
Refund Amount: You will be refunded the full purchase price of the returned products. Original delivery charges (if your order was below the AED 100 free-shipping threshold) are non-refundable unless the return is due to our error.
If your package arrives damaged in transit, or if an incorrect blend was received:
- Prompt Notification: Please notify us via email at support@teamore.co within 48 hours to 7 days of delivery with your order number and a clear photo of the damage/error.
- 100% Free Resolution: We will immediately dispatch an express replacement or issue a full refund—your choice—with zero return shipping or restocking fees.
Our tea care team is available Sunday to Friday, 9:00 AM – 6:00 PM GST to assist you:
- Email: support@teamore.co
- Live Chat: Available on teamore.co
- Headquarters: Dubai, United Arab Emirates
